Store Policies

HOURS	CALL US!
9:00 AM to 6:00 PM - Monday through Friday 10:00 AM to 2:00 PM - Saturday (U.S. Eastern Time)	ORDERS: 1-800-934-9112 TECH. HELP: 703-430-3303 FAX: 703-430-0450

Outside our business hours, please leave your name and daytime phone (including extension if applicable) so we may return your call promptly. Since many of our products require technical expertise, we do not use an outside order processing service - when calling OG Racing, you will speak directly with one of our knowledgeable staff members.

SHIPPING

We ship via UPS within the U.S. and internationally. Standard shipping is via UPS ground. Overnight, 2 and 3 business day UPS air services are also available. Business days exclude weekends and holidays. Next Day, Saturday delivery is available in some areas - please contact us for more information. Please note that some products cannot be shipped outside of the U.S. or with any of the air services, such as Halon fire extinguishers and other products containing chemicals. Check our payment policy (below) for further information on international orders. A street address is required for shipping - shipments cannot be made to a P.O. Box address. If a UPS delivery is re-routed, per customer request or due to inaccurate customer supplied delivery information, an additional $10.00 service charge applies per package. Please have someone available to sign for the delivery. It is at the discretion of UPS to leave a package unattended, even if requested by the recipient.

Order over $100 today and get FREE UPS GROUND SHIPPING. For orders under $100, normal ground shipping charges will apply. Offer applies only to orders placed and completed online. This offer does not apply to any other special offers and is available only for the Continental United States. Next Day, 2-Day and 3-Day shipping options are also available. Most orders placed by 2:00 PM Eastern time are shipped the same day.

Click here to view approximate UPS Ground delivery times

BACKORDERS

While most items are in stock for immediate shipment, occasionally an item will be backordered. In-stock items will ship immediately, and backordered items will ship when available. Please contact us promptly if you wish to cancel a backorder.

REFUSED ORDERS

All refused orders are subject to a 15% restocking charge plus additional shipping costs. If the order was shipped according to our free-shipping offer (above), you will be responsible for any shipping charges that would have originally applied.

DAMAGE OR SHORTAGE CLAIMS

Please check your order carefully against our packing list upon receipt and notify us of any missing items immediately. You must initiate claims for damaged merchandise directly with the delivering carrier. Retain all shipping cartons and packing materials for inspection by the carrier. OG Racing is not obligated to initiate damage claims.

PRICE MATCHING POLICY

WE WILL MATCH ANY VERIFIABLE FINAL PRICE OF ANY PRODUCT THAT WE SELL (FINAL PRICE includes all applicable taxes & shipping costs). Verification can be from a catalog, flyer, website or a written quote from an authorized dealer of the product. The product must be identical and available for immediate shipment. We will not price match grey market items or items imported through non-authorized channels of distribution. Please note that items purchased from grey market or foreign distributors may not be covered by U.S. warranties.

RETURNS AND EXCHANGES

All returns must have a Return Merchandise Authorization (RMA) number. Any shipments without an RMA number on the outside of the box will be refused. Please call us at 1-800-934-9112 to obtain an RMA number. The return shipping label must boldly display the RMA number and must be addressed to:

OG Racing
22585-D Markey Court
Sterling, VA 20166

Pack your return so it will not be damaged in shipment. Returns must be shipped prepaid (no C.O.D.s) and must be insured. Make sure your return is shipped in a traceable manner, e.g. UPS, USPS Certified, or FedEx. Returns must be in original boxes in new, undamaged, unmodified and resalable condition. We will only exchange, refund, or issue store credit for returned items resalable as new. No credit will be issued for items not in new condition and such items will be returned at the customer's expense. No returns will be accepted more than 30 days after receipt. Special order items, warehouse closeouts, and custom suits are NOT returnable.

IF WE MAKE AN ERROR

Subject to our return and exchange policy above, if you find an error with your order, replacements will be sent upon our receipt of the incorrect items. Shipping will be at our expense per the shipping method of the original order. If replacements are required before items can be returned, you will be charged for the replacement item, and a credit or refund (without penalty) will be issued upon receipt of the incorrect goods.

PAYMENT

We accept , checks, and Bank Wire Transfers. Checks require 10 business days from date of deposit to clear. Returned checks are subject to a $25.00 penalty. OG Racing is entitled to any collections fees and/or attorney's fees charged in the process of collecting payment. We do not ship website orders C.O.D. Please do not send cash.

INTERNATIONAL ORDERS

We require payment in advance from any customers residing outside the U.S. via a wire transfer in U.S. funds. We do not accept credit cards for international orders. There is a $15.00 service charge for wire transfers. When paying with a wire transfer ask your bank if they use a third-party bank to handle the transfer; if so, your bank must determine the charges from the third-party bank. Those charges must be added to the total amount being wired. If your order is required by a certain date, please allow sufficient time for the wire transfer to complete (approx. 3-5 business days). Orders will ship when the money is received in our account. Some products cannot be shipped outside of the U.S., such as Halon fire extinguishers and other products containing chemicals.

PRICES

All prices are in U.S. dollars and are subject to change without notice. Virginia residents and orders shipped to an address in the state of Virginia are subject to state sales tax. OG Racing is not responsible for any typographical errors.

WARRANTY DISCLAIMER

All items in this catalog are sold for racing purposes. There are no warranties, either expressed or implied, on any items. OG Racing's liability is limited to replacement or refund of items purchased and does not include labor and/or installation charges

WARNING

Motorsports are dangerous. No warranty or representation is made as to products' suitability for use or ability to protect the user from any injury or death. The user assumes that risk. OG Racing shall not be liable to purchaser or to any third party for any damages arising out of the purchase, installation or use of any item.